Privacy Policy

1. Information we collect

Personal information you provide may include your full name, date of birth, address, email address, phone number, insurance information, payment information and emergency contact information.

Protected Health Information (PHI) collected when you use our services may include medical history, symptoms, diagnoses, treatment information, prescriptions and appointment records. All PHI is handled in compliance with HIPAA.

When you visit the website, the website host and service providers may collect technical information such as IP address, browser and device details, pages requested and access times. This information may be used to operate, secure and improve the website. IP addresses and other online identifiers may relate to a person or device; they are not automatically anonymous.

2. How we use your information

• Provide medical services and telehealth consultations
• Schedule and confirm appointments
• Process payments and verify insurance eligibility
• Communicate regarding care, billing or updates
• Improve our website and services
• Comply with legal and regulatory requirements

We do not sell or rent your personal or health information.

3. HIPAA compliance

Wade's Care First complies with HIPAA privacy and security rules. Your PHI may be used or disclosed as described in our Notice of Privacy Practices and as permitted or required by applicable law. Uses that require your written authorization will be handled through that authorization process. For more detail, see our Notice of Privacy Practices.

4. Telehealth services

If you participate in telehealth appointments, you acknowledge that telehealth involves electronic communication. We use secure, HIPAA-compliant platforms, but no system can be guaranteed to be completely secure. You consent to the electronic transmission of medical information as part of your care.

5. Text messaging

Text the practice for scheduling or general questions. Use the patient portal or a secure message link for health details. Message and data rates from your carrier may apply. You can stop receiving text messages at any time by replying STOP or by contacting the practice.

6. Payment information

Payment information is processed securely through third-party payment processors that comply with applicable security standards. We do not store full credit card numbers on our servers.

You may have a copay or an outstanding balance that is due before your appointment. You are responsible for paying any copay and outstanding amounts before your scheduled visit.

7. Cookies and analytics

Cookies or similar technologies may support essential website functions and, if enabled, measurement of website use. Depending on the tools in use, this may involve pages viewed, navigation events, browser or device details, and online identifiers. You can manage cookies through your browser settings, although disabling some cookies may affect website features.

8. Third-party services

We may use third-party service providers for appointment scheduling (NextPatient), the electronic health record and patient portal (athenahealth), telehealth platforms, payment processing, email communications and website analytics. These providers are required to protect your information and, where applicable, sign Business Associate Agreements under HIPAA.

9. Data security

We implement reasonable administrative, technical and physical safeguards to protect your personal and health information. Despite these safeguards, no method of transmission over the internet is completely secure. We encourage you to use secure devices and private networks when accessing telehealth services.

10. Your rights

• Request access to your medical records
• Request corrections to your records
• Request restrictions on certain disclosures
• Receive an accounting of disclosures
• File a complaint without fear of retaliation

To exercise your rights, contact us using the information below.

11. Children’s privacy

Our services are not directed toward children under 18 without parental or guardian consent. Pediatric visits require a parent or guardian on the call. If we learn that information was collected without appropriate consent, we will review and address it in accordance with applicable consent, privacy and record-retention requirements.

12. Changes to this policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last updated” date.

13. Contact

Wade's Care First · Indianapolis, IN · 317-765-0603 · care@wadescarefirst.com

If you have questions about this Privacy Policy or your information, please contact us directly.

Related: Privacy Policy · Notice of Privacy Practices · Terms of Use · Accessibility